Shipping Information
Due to COVID-19 Orders may take up to 8 business days to leave our warehouse especially during peak shopping season (Black Friday/Cyber Monday) and holidays. If you need your order expedited we recommend choosing the Express Shipping option at checkout as these orders are shipped out first.
Our shipping servise is For Free.
The available shipping Area is Across the United States.
Once the shipment has been picked up by the carrier, you will receive an updated tracking number, which can be used to follow your package’s journey to the destination. If your package says that it has been delivered, but you cannot find it, please give your local post office (not the 1-800 number) a call. They have access to exact GPS coordinates where your driver delivered the package, which can help you locate your package’s whereabouts. Madluvv under no circumstances is responsible for lost or stolen packages once there has been a delivery confirmation for that tracking number we are unable to issue a refund of any kind.
We suggest that the customer open a claim with USPS, as this may lead to the locating of a lost package.
Stress Free Returns & Exchanges
If we make a mistake with your order or send a less-than-perfect product we will reship and replace your product. Due to the nature of our products we cannot accept returns for products that have been opened for the safety and health of our employees. Returns are accepted within 30 days of purchase. Contact our customer care team at business@scrno.com and they can assist you.
Refunds are contingent upon the company’s reception of the unwanted Scrno Product. Exchanges are dependent upon product availability.
Please note that there are no refunds on shipping fees under any circumstances since a shipping label was purchased by us in order to send the product.